Success in any business relies on relationships. Relationships in the corporate world are different than relationships you have with friends and family. Understanding business etiquette is important, especially when it comes to first impressions. Etiquette is generally described as ‘conventional rules of polite behavior.’ Business etiquette takes this further by understanding self-presentation, communication, and interactions between co-workers.
Proper etiquette can help businesses improve things like:
If you’ve never worked for a large or complex organization, adjusting to the corporate world can be a shock to the system. This certification program will help prepare you for the basics of business etiquette. From learning how to introduce yourself, to minimizing nervousness, the Business Etiquette Certified (BEC) certification program will have you working at your full potential.
This program is designed to get you trained and certified fast! The Management and Strategy Institute’s Business Ethics Certification is designed to be completed in just a day or two. You’ll have immediate access to the certification exam so you can certify your skills quickly and add the certification to your resume or LinkedIn profile.
Additional Information:
Course Syllabus [.pdf]
Understanding Etiquette Etiquette Defined Business Etiquette Branding Customer Care Employee Engagement Networking for Success Effective Introduction First Impression Confidence Competence Credibility | Minimizing Nervousness Relaxation Techniques Triggers Business Cards Remembering Names Meet and Greet Four Levels of Conversation Email Etiquette Grammar and Acronyms Technology Tips Phone Etiquette Dressing for Success |
This certification does not have any prerequisites. The training material includes all of the course work required to learn the system. There are books we recommend in the syllabus if you’d like to dig deeper into the subjects, but they are not required for exam preparation.
The study material included with this certification is not designed to make you an expert on all facets of business etiquette. Instead, this professional development course was designed to teach someone with little knowledge of business etiquette the basic skills needed to function in a business office. Many corporate jobs today require that their employees have at least a basic understanding of business etiquette, especially if they work with customers.
The etiquette training course is self-paced. Time to complete and fully comprehend will vary with every individual. It may take several days or weeks of study before you feel comfortable to take the final test. You may take the final exam as soon as you’re ready. You have 1 year from the date of purchase to complete the course.
Yes, MSI offers digital books for those who would like to order additional materials to assist with their studies. These books are not required, but will help you prepare for the certification exam.
This certification exam is timed with a limit of 1 hour. The exam is completed online from home or work. You may take the exam as soon as you are ready, it does not need to be scheduled in advance. All questions are multiple choice.
You will be mailed a professional certificate and two professional transcripts which you can give to employers who request it. The certificate is heavy-stock, cream paper suitable for framing.
Participants who successfully complete this certification program will receive:
You are registering for the Business Etiquette Certified (BEC)™ certification program through the Management and Strategy Institute (MSI). This certification is exclusive to MSI and you will be certified directly by the Institute upon passing, not a 3rd party certifying or accrediting body.
Certifications are generally the last item listed under the education section of your resume. List them directly beneath your college information in this format:
Certifications:
Management and Strategy Institute
– Business Etiquette Certified (BEC)™
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