The Certified Conflict Manager (CCM)™ course, designed exclusively for the Management and Strategy Institute, will provide you with the skills necessary to resolve conflicts peacefully, fairly and decisively while staying emotionally balanced. This innovative certification is designed for HR professionals who are looking to work for either small businesses or large corporate entities.
Additional Information:
Course Syllabus [.pdf] | Sales Brochure [.pdf]
hat is Conflict? How conflicts evolve Good/Bad of conflicts Life cycle of conflicts How conflicts escalate Handle Conflicts Approaches to conflict Analyze conflicts Avoiding conflicts | Emotions Emotional decisions Psychological tactics Escalating situations Negotiate effectively Principled Negotiation Prevent Conflicts Third-party interventions Final Exam: Timed exam PCUs earned: 20 |
No, the Certified Conflict Manager certification includes all of the course work required to study for and pass the final exam.
Certified Conflict Managers must function at a high level within an organization. They are usually HR professionals who deal with conflict on a regular basis. This test is open book, however it is also timed, so you will not have much time to look up answers to questions. It is very important that you study and understand the material prior to taking the test or you will not pass.
The study material provided by the Management and Strategy Institute is specifically designed to help prepare you for the certification exam. The material is provided online. Human Resource (HR) jobs are attractive career options for professionals. For an example, click on this [Job Search] link to see how many positions mention the words “Human Resources”.
The training course is self-paced. Time to complete and fully comprehend will vary with every individual. It may take several days or weeks of study before you feel comfortable to take the final test. You may take the final exam as soon as you’re ready. You have 1 year from the date of purchase to complete the course.
No, the test for the Conflict Management course is not proctored. It is timed, with a limit of 2 hours. You may take the test online, from home or work whenever you are ready.
You will be mailed a Certificate Of Completion, as well as a letter of congratulations and two copies of our training verification letters which you can give to employers who request it. The certificate is heavy-stock, cream paper suitable for framing.
Participants who successfully complete this certification program will receive:
Certifications are generally the last item listed under the education section of your resume. List them directly beneath your college information in this format:
Certifications:
Management and Strategy Institute
– Certified Conflict Manager (CCM)™
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